Reparasjon/Defekt
- When you create a warranty case, you will be asked to fill out an error desription. Here is a short explanation of how we would like you to answer each step:
- Is the error periodic?
- If the defect is not permanent, but only occurs sometimes, please answer "yes".
- If the error is constant, please answer "no".
- If you are in doubt, please answer "don't know"
- Error description:
- Please give a short description of where and how the error can be detected on your product.
- If the error is periodic (e.g. it only occurs occasionally), it is important, that you describe how often it occurs.
- Please link to a video or a picture of the error.
- Serienummer / IMEI-nummer:
- If the product has a serial number, please write it here.
- If you hand in a mobile phone, please write the IMEI number here.
- Possibly Password / Password to log on to the machine / operating system:
- We need your password to log in to the product and investigate the error, if you for example send in a computer, tablet or mobile phone.
- Is the product complete? (i.e. is all parts attatched)
- Ideally we need all parts of the product to handle the warrandy case. This eases the handling - and in the case your warranty is accepted it will shorten the process of exchanging the product or giving you the money back.
- Answer "yes" if you send in all parts.
- Anser "Don't know" if you are in doubt.
- Answer "no" if you send don't send in al the parts.
- Do you have any comments to the case?
- For instance you can write your own customer number, if you are not the original buyer of the product.
- Is the error periodic?
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